This is like just one of the many incidents that has got me super furious and then feel so God damn helpless! Feeling wow I am educated, aware of my rights, live in a democratic country and yet just cannot reach the right means to complain or voice out my opinion….
Well among many set of principles that I follow sincerity in one of them…..I always believe that sooner or later sincerity and your hard efforts pay off….Well this time again my sincerity has given me a brief phase of anger and disgust! I was a user of Vodafone (post paid connection)…..In the first place its network sucks……….Horrible is an understatement……So I decided to switch back to Airtel, and since I had to pay the bill, I sincerely paid the entire amount and went ahead to discontinue the connection. There I got to know that the deposit of Rs 500 that I paid to get the connection could be deducted from the total amount of the bill to be paid….But I had already paid the bill, so there was no point in deducting that amount, but only to get a refund of my deposit which the guy at the service desk told me take 1 month. I was ok with that and after a month when I returned to the vodafone service store, there was another guy who told me it will take 3 months…I was a little pissed, but even then agreed and went back to return after 2 months, where sum other guy tells me there is no request placed for the refund…I was furious…He said, no problem, I shall place the request and in 15 days you will get the refund….And after that I have been to that store some 10 odd times waiting for not less that 45 minutes each time, getting to know different versions from every new person and its been 6 months now haven’t yet received the refund….
Well I have written a complaint to the vodafone care, but no reply….This is 1 such incident, I am sure everyone of us at some point of time go through such experiences and then forget about it, thinking that the system is dirty and I am not here to clean up the system, but if everyone heads with this attitude, there will be no change…I am sure we all somewhere or the other want to raise our voices, whether it is unrequited prices of Petrol, or infrastructure of the country, taxes that we pay, the government systems and procedures….But then we just lay back thinking what difference can I alone make……But yes “a single drop does make the ocean”.